Refund Policy

This Refund Policy explains the terms for refunds on purchases made through TriviaPal (the "Service") at trivia-pal.com. All purchases are processed by Stripe. By completing a purchase, you agree to this policy.

Digital Goods

TriviaPal sells digital, non-tangible question packs and an All-Access Bundle. Because these products are immediately accessible upon purchase, all sales are final unless a refund is required by applicable law.

Refund Requests

If you believe a purchase was made in error or the content is not functioning as described, you may request a refund within 14 days of the purchase date by contacting us through our Contact page. Please include the date of purchase, the pack or bundle name, and the transaction identifier from your Stripe receipt.

We will review each request and may grant a refund where the purchase was clearly erroneous or where required by consumer protection law in your jurisdiction. Approved refunds will be issued to the original payment method and may take several business days to appear, depending on your bank.

Non-Refundable Cases

We generally do not issue refunds where:

• You have already accessed and used the purchased content.
• The request is made more than 14 days after purchase.
• The content was functioning as described and you changed your mind.

Free Trial

The 30-day free trial does not result in any charge. Because no payment is taken, no refund is applicable. If you do not purchase before the trial ends, expansion questions simply become locked again.

Chargebacks

We encourage you to contact us before initiating a chargeback. Unwarranted chargebacks may result in the loss of access to purchased content on your device.

Statutory Rights

Nothing in this policy limits any statutory consumer rights you may have under the laws of your country or region.

Contact

Questions about refunds can be sent through our Contact page.